A Kindle is a portable hardware device first released in the United States by Amazon.com November 19, 2007. Kindle displays images and text using E ink and is capable of getting e-books over the Amazon Whisper-net using Sprint's EVDO. Users have access to hundreds of thousands of books from Amazon.com. The cost is typically less than the paper back version and you can subscribe to magazines, get newspaper subscriptions, RSS feeds, and even connect to the Internet with a basic browser.
How to Contact Kindle Customer Service?
The Kindle line of e-readers (including the basic Kindle and the Kindle fire) are produced and developed by Amazon.com. There are a number of ways to get in touch with Amazon regarding its Kindle products. For technical support, a variety of help resources are available online, but it's also easy to reach customer service representatives via an online form or with offline methods of contact.
Visit Amazon Help & Customer Service for basic help. If you're having problems with your Kindle device, you may not even need to contact Amazon at all. Instead, start by visiting the Amazon help pages, available here.
If you're not signed in to your Amazon account, the link above will take you to a list of products (including Kindles). Click the Kindle product you need help with to see a variety of help topics for that product.
If you've registered your Kindle device and you are logged in to your Amazon account, you'll see your Kindle device at that top of the page. Clicking it will take you straight to the appropriate help page.
Use the Amazon help form for a personal response. Can't find the help you're looking for on the page above? Use the official online help form to contact Amazon Customer Service directly. Click here to access the form.
Fill out the form. Click the "Fire and Kindle" button at the top of the page. Use the drop-down menus on the page to select which type of device you have and what kind of problem or question you need help with.
Select a contact method. At the end of the form, you'll see three different contact options. Pick the one that matches the way you want to get in touch with customer service. Your choices are:
Call 1-888-280-4364 for general Kindle help. If you don't have an internet connection or you'd prefer to talk to Amazon directly, call this number, which is toll-free for calls made within the U.S.
Alternatively, call 1-866-321-8851. As of April 2015, this number works exactly the same as the one above.
Call 1-206-266-2992 for international help. If you're outside the United States, use this number. Note that international calling fees may be charged by your carrier.
Email firstname.lastname@example.org for press/business inquiries. If you're a journalist or a businessperson with a question about Kindle, use this address to get in touch directly with Kindle PR rather than going through customer service.
Problems with logo, app loading, and storage optimization
Issue: Kindle Fire stuck on logo
Quite a few people have run into issues with their Kindle Fire HD tablet refusing to start up properly — it gets as far as the logo and gets stuck. Restarting the device simply takes you as far as the logo again. There are forum posts about this problem going back a few years now and some of our readers recently asked about it in the comments.
Problem: App won’t load or keeps crashing
This issue has cropped a few times in forum posts like this one. If you have a recurring problem with a specific app on your Kindle Fire tablet — perhaps it won’t load, or it keeps crashing or freezing — then here’s what to do:
Glitch: Stuck on “Optimizing system storage and applications”
Some of our readers have found that their Fire HD tablet gets stuck on the message, “Optimizing system storage and applications,” or keeps showcasing the message repeatedly. This is a fairly common problem, which has been raised in the Amazon forums.
Most issues with your Kindle Fire, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Go to Quick Fix: Slow or Frozen Screen to learn more.